2. Privacy Policy
Your privacy is important to us. This Privacy Policy sets out the basis on which we, Scholar
Help Now, and our affiliates (collectively “us” or “we”),
take care of your privacy.
This Privacy Policy explains how we collect, use, process, share, disclose, and store your Personal
Information collected through your interactions with us, including through our website https://scholarhelpnow.com/ (the 'Site'),
our sales process, marketing activities, and other means, as further detailed in Section 3.
The aim of this Privacy Policy is to ensure that you understand the Personal Information we collect
from you, the purposes for which we collect it, how we use it, and how we share it. In sum, we aim to
explain how we protect your privacy and outline your rights concerning the Personal Information we
collect and process about you.
The Personal Information collected by us will be processed in accordance with: (i) the manner
described herein and (ii) all requirements set forth by laws governing personal data applicable to the
geographical area where you are located, provided they are also applicable to us.
To learn more about your privacy rights and how we comply with the particular laws that may be
applicable to us according to the geographical area where you are located, please refer to Appendices
I through VI below.
For further clarifications on this Privacy Policy, or if you have questions or concerns, please do
not hesitate to contact us (see Section 18).
2. About Us
Scholar Help Now is a Limited Liability Company headquartered in California.
For the purpose of this Privacy Policy, we are the data controller of your Personal Information as
described in this document, unless expressly specified otherwise. More information about our global
locations is available here: https://scholarhelpnow.com/contact-us.html.
3. Personal Information We Collect About You
3.1. Personal Information We Collect
As used in this Privacy Policy, 'Personal Information' means any data relating to an identified or
identifiable individual including, but not limited to: your name, last name, company name, email
address, phone number, and date of birth, among others.
We collect Personal Information from you through our interactions with you and through our services.
You provide some of this data directly, and we obtain some of it by collecting data about your
interactions, use, and experiences with our products. The Personal Information we collect depends on
the context of your interactions with us and the choices you make.
We collect your Personal Information in the following situations:
- Register, complete, or submit information or forms on our Site.
- Download content on our Site.
- Register for webcasts, seminars, conferences, etc., sponsored by us or a partner.
- Provide us with feedback and information via phone, email, social media, etc.
- Answer a survey.
- Subscribe to our newsletters or other content-related material.
- Use Live Chat.
- Use forums or leave comments on our Site.
- Purchase or use our products and/or services.
- During in-person meetings or at our events, conferences, workshops, or gatherings.
- Online information about you may also originate from the use of cookies and similar technologies
(for example, pixel tags and device identifiers) on our Site or sites of third parties. For more
information on cookies and similar technologies, please see Section 6 below.
Please note that we do not control the content that you may post to our forums or social networks; in
some cases, such content may be publicly available on the Internet. You should carefully consider
whether you wish to submit Personal Information to these forums or social networks and whether you
wish to make your profile available to other users.
3.2. Categories of Personal Information and Specific Pieces of Personal Information We Collect from
You
We have collected within the last twelve (12) months and may collect in the future the following
categories of Personal Information listed below from consumers, for commercial and/or business
purposes:
- Identifiers and registration contact information: such as name, email address,
postal address, telephone number, account name, online identifier, Internet Protocol (IP) address,
or other similar identifiers.
- Customer records information: such as name, signature, social security number,
physical characteristics or description, address, telephone number, passport number, bank account
number, credit or debit card number, or other financial information.
- Characteristics of protected classifications under California or federal law:
such as age, gender, etc.
- Commercial information: such as delivery information and records of personal
property, products or services purchased, obtained, or considered, or other purchasing or consuming
histories or tendencies and transactions made with us.
- Internet or other electronic network activity information: device information and
device identifiers, browser type and language, browsing history, search history, and information
regarding a consumer's interaction with an Internet website, application, or advertisement, and data
connection and use, such as information you download.
- Geolocation data: such as city, state, zip code, etc. related to your IP address.
- Inferences on your preferences and characteristics.
- Other information: such as any other information you choose to provide us
directly in relation to the use of our services, surveys we send you, etc., customer information
such as questions and other messages that you send us directly through online forms, chats, email,
phone, or post, summaries or voice recordings of your interactions with customer service.
3.3. Personal Information We Collect Automatically
Our Site automatically collects certain information through automatic data collection tools such as
cookies and beacons, among others. These tools automatically collect the following information:
- Technical information including, but not limited to, browser type, operating
system, device information, online identifiers including cookie data and Internet Protocol address
(IP), domain name, referral URL, time zone setting, and/or time-stamp for your visit, and
information about your devices.
- Usage information including, but not limited to, geographic location information
(such as your country and/or state), date and time you visited our Site, number and frequency of
visitors to our Site, page views and search queries, clickstream behaviors, among others. It may
also include details of your use of third-party applications in connection with our service.
3.4. Personal Information We Collect from Third Parties
We work closely with various third parties and may receive Personal Information from them. We protect
the Personal Information obtained from them in accordance with the practices and policies described
herein, plus any additional obligations imposed by the third-party source of your Personal
Information. Third-party sources may vary due to context, but may include the following:
- Data brokers: from which we purchase data to complement the Personal Information
we collect.
-
Partners:
- (i) authentication partners: if you register or log in to our services using third party
credentials (e.g., Facebook), we will import your Personal Information from such third-party
source to help you create an account on our Site;
- (ii) technical services partners: that help us with our technology, and may provide us with
certain Personal Information (e.g., mapping IP address to location data) to help us provide our
services;
- (iii) advertising partners: that provide us with services on our Site (analytics, marketing,
etc.) and may provide us with inferences about your preferences and interests to offer you a
better service and customized offerings;
- (iv) payment partners: if you choose to pay for a service and/or product, we may receive data
from them to enable us to send you invoices and process your payment;
- (v) resellers and distributors: that deliver the product and/or service you have contracted,
and therefore may supply us with data to help us improve our services, among others.
During the past twelve (12) months, we have disclosed the categories of Personal Information about
you listed above to our affiliates, group companies, and service providers for business and commercial
purposes. We have not, however, sold your Personal Information to third parties.
4. How Do We Use Your Personal Information
We use your Personal Information for the following purposes:
We use your Personal Information to fulfill certain business/commercial purposes (collectively the
“Purposes”). These purposes include:
- To fulfill the purpose for which the Personal Information is provided.
- To provide you with information, products, and/or services that you request from us.
- To communicate and respond to your requests and inquiries to us.
- To operate our business and provide you with our products and services: engage in transactions
with clients, and process orders from our services.
- To follow up with our products and/or services after delivering them (live chat, email, or phone
inquiries).
- To provide consumers with email alerts, event registrations, and other notices concerning our
products and/or services, or events or news that might be of interest to the consumer.
- To administer and improve the functionality of our Site and its technical and functional
management and present its content to our clients or others.
- To analyze, develop, and improve the use and performance of our Site.
- To modify, enhance, or improve our services and/or provision of such services to our clients.
- As necessary and appropriate to protect our rights or property, or those of our clients or others.
- To carry out our obligations and enforce our rights arising from any agreement entered by and
between us and our clients or other contractual third parties, including billing and collections.
- For testing, research, analysis, and product and services development.
- To manage the security of our Site.
- To comply with applicable laws and regulations to operate our business.
- To respond to law enforcement requests as required by applicable law, court order, or governmental
regulations.
- As described to the consumer when collecting their Personal Information.
- To market our products and/or services and/or related products and services, and to tailor our
marketing and sales activities to our clients’ interests.
We do not collect additional categories of Personal Information, nor process the collected Personal
Information for a different purpose than the ones described in this Privacy Policy and Appendixes.
The Personal Information we collect allows us to keep you posted on our latest product announcements,
software updates, and upcoming events. Additionally, it helps us customize the content and advertising
you see on our Site, personalizing your experience and allowing us to deliver the type of content and
product offerings you are most interested in. We may also send periodic emails regarding our products
and/or services. If you don't want to be on our mailing list, you can opt-out anytime by contacting us
at the following email address: info@scholarhelpnow.com.
5. Legal Basis We Follow to Process Your Personal Information
5.1. Legal Basis for Data Collection
We rely on the following legal bases to collect and process your Personal Information under
applicable data protection laws:
- Consent: where you have provided your consent for the processing of your Personal
Information for a specific purpose.
- Performance of a Contract: where processing is necessary for the performance of a
contract with you or taking steps prior to entering a contract with you.
- Legal Obligation: where we have a legal obligation to process your Personal
Information, for example when responding to a public or governmental authority, courts, or
regulators, according to a legal obligation under applicable law.
- Legitimate Interest: to satisfy a legitimate interest, for example when it is not
required by law but it clearly benefits you.
5.2. Transfers of Data from EU to USA
We comply with applicable laws regarding the collection, use, and retention of Personal Information
transferred from the European Union to the United States, according to this Privacy Policy and
Appendix I (“GDPR”).
We have certified to the U.S. Department of Commerce that we adhere to the Privacy Shield Principles.
To learn more about the Privacy Shield program and to view our certification, please visit www.privacyshield.gov. We are committed to implementing any
additional regulations that the EU data protection authorities (DPAs) issue with regard to unresolved
Privacy Shield complaints concerning data transferred from the EU.
6. Cookies and Other Technologies
To enable our systems to recognize your browser or device and to provide and improve our products and
services, we use cookies and other technologies.
Cookies are small files that a site or its service provider transfers to your computer's hard drive
through your web browser (if you allow it) that enable the site's or service provider's systems to
recognize your browser and capture and remember certain information. For instance, we may use cookies
to help us remember and process the items in your shopping cart. They are also used to help us
understand your preferences based on previous or current site activity, which enables us to provide
you with improved services. We also use cookies to help us compile aggregate data about site traffic
and site interaction so that we can offer better site experiences and tools in the future.
6.1. Categories of Cookies
We classify cookies in the following categories:
| Strictly Necessary Cookies |
These cookies are fundamentally necessary for our Site to work and allow you to use the
functions of our services. Without this type of cookies, you couldn't receive the requested
services. These cookies enable services that you have specifically requested and allow you to
use our services (e.g., logging in). We need these cookies to provide you with our services.
|
| Performance Cookies |
These cookies collect information about the use that visitors make of our services, such as
the frequency of the visits and traffic, allowing us to improve the performance of our Site.
These cookies collect anonymous information about the visits to our Site. This information is
used exclusively to improve the performance of our services. |
| Functional Cookies |
These cookies allow our Site to remember certain types of information, such as your username,
language, etc. They provide functionality and personalization. This information is also
anonymous. These cookies remember the options you have selected to improve your experience. They
allow us to adapt our services based on the provided information. |
| Targeting Cookies |
These cookies may be set through our Site to offer you relevant advertisements on other sites
based on your interests. These cookies collect information on your browsing habits with the
purpose of adapting advertisements to your activities. In general, this information is shared
with other advertisers and third parties. We may also use this information to record the number
of times you have seen a particular ad and avoid showing you the same ads repeatedly. |
6.2. Web Beacons
We may use web beacons (which are very small graphic images or objects embedded in our Site or email)
to collect information about your online actions, visits to our Site, and other activity.
We use cookies to:
- Understand and save your preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site
experiences and tools in the future. We may also use trusted third-party services that track this
information on our behalf.
6.3. How to Manage Cookies
In Your Browser:
Please be aware that you may modify or withdraw your consent for the use of cookies at any time. If
you do not want to allow cookies anymore, you may use your web browser either to accept them or reject
them. For such purposes, follow the instructions on your web browser. Please bear in mind that if you
set your browser to reject cookies, you may not be able to use all our functions on the web.
In Your Device:
In your mobile device, your operating system (OS) offers options for avoiding personalized
advertising—both in iOS and Android—to limit the use of information with the use of apps to generate
advertisements based on your interests and tastes. Please be aware that advertisers and our partners
may also use their own cookies and beacons, and we do not control the information they collect. You
will need to refer to their Privacy Policies. These third parties may use the information collected to
serve more relevant advertisements. To configure your cookie controls and reject advertising cookies,
follow the instructions on your device.
7. Your Rights as a Data Subject
Under applicable laws, you are granted certain rights in relation to your Personal Information.
Accordingly, we offer you security, transparency, control, and access to your Personal Information as
available, with the exceptions set forth in applicable laws. We recognize the following rights (which
you can exercise in accordance with Section 8):
- Right to Know What Information is Being Collected: You have the right to access
personal information. You can request us to disclose:
- The categories of Personal Information we have collected about you.
- The categories of sources from which the Personal Information was collected.
- The business or commercial purpose for which the Personal Information was collected, sold, or
shared.
- The categories of third parties to whom we disclose Personal Information.
- The specific pieces of your Personal Information we have collected.
- To make a verifiable consumer request for information about the Personal Information we have
collected about you, please use our Contact Form or email us at info@scholarhelpnow.com.
- Right to Delete Your Personal Information: You have the right to request us to
delete any Personal Information that we have collected from you, subject to certain exceptions
according to applicable law.
- Right to No Retaliation Following Opt-Out or Exercise of Other Rights: You have
the right not to be discriminated against by us as a result of your exercise of any of your rights
under applicable law. If you exercise any of your rights hereunder, we won't deny you our goods or
services, charge you a different price or rate for our goods or services, provide you a different
level or quality of goods or services, or take any other retaliatory action against you.
- Right to Opt-Out of the Sale or Sharing of Your Personal Information: You have
the right to opt-out of the sale or sharing of your Personal Information in accordance with Section
14.
- Right to Correct Inaccurate Personal Information: You have the right to request
us to correct any inaccurate Personal Information, taking into account the nature of the Personal
Information and the purposes for which such Personal Information was collected, processed, or used.
- Right to Know What Information is Sold or Shared and to Whom: You have the right
to request us to disclose:
- The categories of Personal Information that we sold or shared about you and the categories of
third parties to whom the Personal Information was sold or shared.
- The categories of Personal Information that we have disclosed about you for a business purpose
and the categories of persons to whom we have made such disclosure.
- Right to Limit Use and Disclosure of Sensitive Personal Information: You have the
right to request us to use your Sensitive Personal Information only to the extent that is necessary
to perform the services or provide the goods, as would be reasonably expected by an average consumer
who requests such goods or services. Under this Privacy Policy, Personal Information is considered
sensitive if it reveals:
- Racial or ethnic origin.
- Political opinions.
- Religious or philosophical beliefs.
- Trade union membership.
- Genetic or biometric data for the purpose of uniquely identifying a natural person.
- Data concerning health or data concerning a natural person's sex life or sexual orientation.
8. How to Exercise Your Rights
You may exercise any of your rights under this Privacy Policy by submitting your request through our
Contact Form at the following link (https://scholarhelpnow.com/contact-us.html),
or by contacting us at the following e-mail address info@scholarhelpnow.com.
When receiving a verifiable consumer request, we will confirm that the person making the request is
the consumer about whom we have collected the Personal Information. We will generally avoid requesting
additional information for such purpose. However, if we cannot verify the identity of the consumer
from the information already maintained by us, we may request certain additional information that will
only be used for the purposes of verifying the consumer's identity.
We will address your verifiable consumer request in an appropriate manner, and we will respond to
your request in the timeframe applicable pursuant to the Appendices set forth in this Privacy Policy
or, if none is applicable, within 45 (forty-five) days from the date on which your request was
received.
If you have a password-protected account with us, we may verify your identity by authenticating you
through that account.
However, please note that some of your rights may be subject to certain limitations or exemptions, as
provided under applicable law.
8.1. Requests Made Through Authorized Agents
You may designate an authorized agent to make a request on your behalf and exercise your right to
opt-out of the sale or sharing of your Personal Information. Before accepting your agent's request, we
will take all steps necessary to verify you have duly authorized such agent to act on your behalf,
which requires them to provide us with signed written authorization or a copy of a power of attorney.
Additionally, parents and/or legal guardians of a child may exercise these rights on behalf of their
child.
9. How We Share Your Personal Information
We may share your Personal Information globally with our affiliates and group companies to carry out
our activities, as specified in this Privacy Policy. We may also share Personal Information with third
parties located in different countries, which may differ from your location or country of origin.
Therefore, the Personal Information we collect may be transferred to, processed, and/or stored in the
United States or anywhere our affiliates, partners, vendors, agents, suppliers, or service providers
maintain facilities. As such, your Personal Information may be subject to privacy laws from different
countries.
In this regard, we may share your Personal Information with:
- Our Affiliates: to provide our services and/or products.
- Our Vendors, Agents, Suppliers, or Service Providers: that help us conduct our
business and/or support our infrastructure (such as payment processors when you purchase our
products and/or services, etc.).
- Advertising Partners.
- Channel Partners.
- For Business Transfers: we share your Personal Information in those cases where
we sell or negotiate to sell our business to a buyer or potential buyer. In this case, we will
continue to ensure the security and confidentiality of your Personal Information and notify you
before your Personal Information is transferred to a buyer or becomes subject to a different privacy
policy.
- Others: for example, to regulators or law enforcement authorities as required by
applicable law, court order, or governmental regulations.
10. Advertising
We may display advertisements from third parties and other content on our Site that may link you to
third parties' websites and/or apps. We cannot control, nor be liable for, or held responsible for
such content and the third parties' privacy policies. If you click and access a third-party
advertisement or link, please understand that you are leaving our Site, and any personal information
you provide there will not be covered by this Privacy Policy.
Please refer to the third-party privacy policy to find out how they collect and process your personal
information.
11. Data Retention and Deletion
We will keep your Personal Information as long as necessary to fulfill the purposes described herein.
Upon your request, we will delete your Personal Information, unless we are allowed or required to keep
certain Personal Information, for example, to fulfill a legal obligation or to resolve a dispute.
12. How Secure Is Your Personal Information
We design our systems with your security and privacy in mind. We are firmly committed to the security
of your Personal Information. We will make our best efforts to protect your Personal Information by
implementing adequate technical, physical, administrative, and organizational measures to guarantee
the security of your information. We have implemented several measures such as encryption and
pseudonymization, among others, to protect your information. However, please be advised that no system
is ever completely secure, and you can decide not to use our products and/or services.
We also encourage you to take all possible measures to secure your Personal Information by using a
safe strong password that is not used on other online services, never sharing your password with
others, signing off the account immediately after having used the account, and ensuring you have
signed off when using a shared computer, among others.
13. Data Breaches
Despite our best efforts to guarantee the maximum possible level of security of your information by
adopting technical and organizational measures to contribute to the security of your data, there may
be data breaches. Should we suffer a data breach, we will take all necessary measures to reduce its
effects and will comply with applicable laws.
14. Right to Opt-Out of the Sale/Sharing of Personal Information
You have the right to opt-out of the sale or sharing of your Personal Information as described in
Section 7.
We share information with third parties who work with us, as explained in Section 9, for the purposes
described therein. Information about our customers is an important part of our business, and we do not
sell information about you. We do not exchange information about you with third parties in exchange
for money or other consideration. If you do not want us to share your Personal Information, or sell it
in the future, please opt-out of the sharing and/or sale of your Personal Information by contacting us
at info@scholarhelpnow.com or by
completing our Contact Form (https://scholarhelpnow.com/contact-us.html)
and typing 'Do Not Share/Sell My Personal Information' in the message box.
Please be aware that if you choose to exercise your right to opt-out, we may not be able to provide
you with some or all of our services and/or products.
15. Use of Our Services by Children
We protect children. Our services are not directed to individuals under the age of 18 years or the
equivalent minimum age in the relevant jurisdiction. If you are underage, please do not use our
services and do not provide us with any Personal Information.
We will not collect, use, process, share, store, or sell the Personal Information of underage users
if we have actual knowledge that a certain user is underage.
16. Where We Store Your Personal Information
Your Personal Information will be stored in our databases or in secured servers.
17. Update This Privacy Policy
We may make changes to this Privacy Policy from time to time. We encourage you to review it regularly
to learn how we are protecting your privacy. Unless stated otherwise, our Privacy Policy applies to
all the Personal Information we have about you. We will post any changes to this policy on this page,
and we will also contact you via your contact information, for example by email. Each version of this
policy is identified at the bottom of the page by its effective date.
18. How to Contact Us
Thanks for reading our Privacy Policy. If you have any questions, requests, comments, and/or concerns
regarding this Privacy Policy, please contact us at the following e-mail: info@scholarhelpnow.com.
Last updated: May 27th, 2024.
Appendix I: General Data Protection Regulation 2016/679 (“GDPR”)
- Scope.
If you are a resident of the European Union (“EU”) and we process
data about you that might be considered Personal Information under the GDPR, this Appendix shall
apply.
- Your rights as a Data Subject.
You have the rights indicated in Section 7 in
accordance with the provisions of the GDPR. You also have the following rights:
- Right to restriction of processing.
You have the right to restrict us
from processing all or some of your Personal Information, temporarily or permanently.
- Right to data portability.
You have the right to request us a copy of
your Personal Information in an electronic format, along with the right to transmit such data to
another controller.
- Right to not be subject to automated decision-making.
You have the
right not to be subject to a decision based solely on automated processing, including profiling,
which produces legal effects concerning you or similarly significantly affects you.
- Right to withdraw your consent.
At any time, you have the right to
withdraw the consent you have given us to carry out the processing of your Personal Information.
- How to exercise your rights.
We shall take all the appropriate measures to
provide you with any information you have requested in a concise, transparent, intelligible, and
easily accessible form, using clear and plain language, in particular for any information addressed
specifically to a child.
We shall answer your request within 1 month of the date on which it
was received. Please bear in mind that –in certain situations (e.g. the complexity of your request)–
we may extend the term by 2 additional months. In such case, we will inform you within the original
1-month term.
- Restrictions to your rights.
Please note that the exercise of your rights
is subject to certain restrictions pursuant to the EU and/or EU Member’s local law, as indicated in
Section 23 of GDPR. In addition, if we are not in a position to identify you, then we shall not
facilitate the exercise of your rights.
Please note that, if you exercise your right to
withdraw your consent, such withdrawal will not affect the lawfulness of the processing carried out
before you exercise this right.
- Sensitive Personal Information.
Under the GDPR, Personal Information is
considered sensitive if it reveals:
i. Racial or ethnic origin.
ii. Political opinions.
iii. Religious or philosophical beliefs.
iv. Trade union membership.
v. Genetic or biometric data for the purpose of uniquely identifying a natural
person.
vi. Data concerning health or data concerning a natural person's sex life or sexual
orientation.
- How secure is your Personal Information.
We design our systems with your
security and privacy in mind. We are firmly committed to the security of your Personal Information.
That is why we implement appropriate technical and organizational measures to protect your Personal
Information. In case of a data breach, we will notify you without undue delay about it, in clear and
plain language, pursuant to section 34 of the GDPR. We will inform you about the nature of the
Personal Information affected and the security measures we have taken to tackle this breach. Please
note that certain exceptions may apply (e.g.: we shall not inform you about the data breach if we
implemented appropriate technical and organizational protection measures, and those measures were
applied to the Personal Information affected by the data breach, in particular, those that render
the personal data unintelligible to any person who is not authorized to access it, such as
encryption; we shall not communicate you about the data breach if we have taken subsequent measures
which ensure that the high risk to the rights and freedoms of data subjects is no longer likely to
materialize, etc.).
Appendix II: California Privacy Rights Act (“CPRA”)
- Scope.
If you are a resident of California and we process data about you
that might be considered Personal Information under the CPRA, this Appendix shall apply.
- Your rights as a Data Subject.
You have the rights indicated in Section 7
in accordance with the provisions of the CPRA.
- How to exercise your rights.
We shall take all the appropriate measures to
provide you with any information you have requested.
We shall answer your request within 45
days from the date on which your request was received. Please bear in mind that –in certain
situations (e.g. the complexity of your request)– we may extend the term by 45 additional days. In
such case, we will inform you within the original 45-day term, together with the reasons for the
extension.
- Restrictions to your rights.
Please note that the exercise of your rights
is subject to certain restrictions pursuant to the CPRA. (e.g. we shall not delete your personal
information if it is necessary to: a) complete the transaction for which the personal information
was collected; b) help to ensure security and integrity to the extent the use of the consumer’s
personal information is reasonably necessary and proportionate for those purposes; c) to comply with
a legal obligation, etc.; in case your request is manifestly unfounded or excessive, we may either
charge you with a reasonable fee taking into account the administrative costs of providing the
information or refuse to act on the request and notify you the reason for refusing your request,
etc.).
- Sensitive Personal Information.
- Personal Information that reveals:
- A consumer’s social security, driver’s license, state identification card, or passport
number.
- A consumer’s account log-in, financial account, debit card, or credit card number in
combination with any required security or access code, password, or credentials allowing
access to an account.
- A consumer’s precise geolocation.
- A consumer’s racial or ethnic origin, religious or philosophical beliefs, or union
membership.
- The contents of a consumer’s mail, email, and text messages unless the business is the
intended recipient of the communication.
- A consumer’s genetic data.
- The processing of biometric information for the purpose of uniquely identifying a consumer.
- Personal Information collected and analyzed concerning a consumer’s health.
- Personal Information collected and analyzed concerning a consumer’s sex life or sexual
orientation.
- Use of our services by children.
Under the CPRA, a child is any natural
person who is under 16 years old. Please note that, under the CPRA, the child’s parents and/or legal
guardian may exercise the rights described above on behalf of the child. That’s why –in case we
receive a request from a child’s parent and/or legal guardian–, we will both analyze and reply to it
within the legal terms granted by the CPRA.
- How secure is your Personal Information.
We design our systems with your
security and privacy in mind. We are firmly committed to the security of your Personal Information.
That’s why we implement administrative, technical, and physical data security practices to protect
the confidentiality, integrity, and accessibility of your Personal Information.
Appendix III: Virginia Consumer Data Privacy Act (“VCDPA”)
- Scope.
If you are a resident of the Commonwealth of Virginia and we process
data about you that might be considered Personal Information under the VCDPA, this Appendix shall
apply.
- Your rights as a Data Subject.
You have the rights indicated in Section 7
in accordance with the provisions of the VCDPA. You also have the following rights:
- Right to receive a copy of your personal information.
You have the
right to request a copy of the Personal Information we have collected about you in a portable
and, to the extent technically feasible, readily usable format to allow you to transmit your
Personal Information to another entity without hindrance if the processing is carried out by
automated means.
- Right to opt-out of the processing of Personal Information for purposes of targeted
advertising and profiling.
Jointly with the right to opt-out of the sale or
sharing of your Personal Information, you have the right to opt-out of the processing of your
Personal Information for purposes of targeted advertising and profiling in furtherance of
decisions that produce legal or similarly significant effects to you.
- How to exercise your rights.
We shall take all the appropriate measures to
provide you with any information you have requested.
We shall answer your request within 45 days from the date on which it was received. Please bear in
mind that –in certain situations (e.g. the complexity of your request)– we may extend the term by 45
additional days. In such case, we will inform you within the initial 45-day term together with the
reasons for the extension.
In case we decline your request, we will inform you no later than 45
days from the date on which your request was received. If you want to appeal our decision, send your
appeal request to the following address info@scholarhelpnow.com with the header
“Appeal to Denial of Request”.
We will answer your appeal within 60 days from the date on which
it was received, which will include a written explanation for the decision taken. If we deny your
appeal, you may contact Virginia’s Attorney General to submit a complaint by visiting https://www.virginia.gov/agencies/office-of-the-attorney-general/.
- Restrictions to your rights.
Please note that the exercise of your rights
is subject to certain restrictions pursuant to the VCDPA (e.g. if your request is manifestly
unfounded, excessive, or repetitive, we may charge you a reasonable fee to cover up the costs of
analyzing your request; if we are unable to authenticate your request by using reasonable commercial
efforts, we shall not analyze it; we shall provide you the requested information free of charge up
to twice annually, etc.).
- Sensitive Personal Information.
Under the VCDPA, Personal Information is
considered sensitive in the following cases:
- Personal Information revealing racial or ethnic origin, religious beliefs, mental or physical
health diagnosis, sexual orientation, or citizenship or immigration status.
- Genetic or biometric data processed for the purpose of uniquely identifying a natural person.
- The Personal Information collected from a known child.
- Precise geolocation data.
In case we process Sensitive Personal Information, we will only
carry out such processing if you have given us your consent to do so.
- Use of our services by children.
Under the VCDPA, a child is any natural
person under 13 years old. The processing of Personal Information related to a child is lawful if it
is done in accordance with the provisions set forth in the Children’s Online Privacy Protection Act
(“COPPA”).
Please note that, under the VCDPA, the child’s parents and/or legal guardian may
exercise the rights described above on behalf of the child. In case we receive a request from a
child’s parent and/or legal guardian, we will both analyze and reply to it within the legal terms
granted by the VCDPA.
- How secure is your Personal Information.
We design our systems with your
security and privacy in mind. We are firmly committed to the security of your Personal Information.
That’s why we implement administrative, technical, and physical data security practices to protect
the confidentiality, integrity, and accessibility of your Personal Information.
In case of a
data breach, please note that the Code of Virginia Title 18.2 Chapter 6, Article 5 Subsections
18.2-186.6 might apply.
Appendix IV: Colorado Privacy Act (“CPA”)
- Scope.
If you are a resident of the State of Colorado and we process data
about you that might be considered Personal Information under the CPA, this Appendix shall apply.
- Your rights as a Data Subject.
You have the rights indicated in Section 7
in accordance with the provisions of the CPA. You also have the following rights:
- Right to data portability.
You have the right to obtain your Personal
Information in a portable and, to the extent technically feasible, readily usable format to
allow you to transmit your Personal Information to another entity without hindrance.
- Right to opt-out of the processing of Personal Information for purposes of targeted
advertising and profiling.
Jointly with the right to opt-out of the sale or
sharing of your Personal Information, you have the right to opt-out of the processing of your
Personal Information for purposes of targeted advertising and profiling in furtherance of
decisions that produce legal or similarly significant effects to you.
- How to exercise your rights.
We shall take all the appropriate measures to
provide you with any information you have requested.
We shall answer your request within 45 days from the date on which it was received. Please bear in
mind that –in certain situations (e.g. the complexity of your request)– we may extend the term by 45
additional days. In such case, we will inform you within the original 45-day term together with the
reasons for the extension.
In case we decline your request, we will inform you no later than 45
days from the date on which your request was received, together with the reasons that support our
decision and the instructions to appeal.
In case you want to appeal our decision, send your appeal request to the following address info@scholarhelpnow.com with the header
“Appeal to Denial of Request”.
We will answer your appeal within 45 days from the date on which
it was received. Please bear in mind that –in certain situations (e.g. the complexity of your
request)– we may extend the term by 60 additional days. In such case, we will inform you within the
original 45-day term, together with the reasons for the extension.
If you have any concerns
about our response to your appeal, you may contact Colorado’s Attorney General to submit a complaint
by visiting https://coag.gov.
- Restrictions to your rights.
Please note that the exercise of your rights
is subject to certain restrictions pursuant to the CPA (e.g. we shall not comply with your request
if, after making reasonable commercial efforts, we cannot authenticate your request; we may charge
you a reasonable fee to cover the costs of answering your request if you have submitted a second or
subsequent request within a 12-month period, etc.).
- Sensitive Personal Information.
Under the CPA, Personal Information is
considered sensitive in the following cases:
- Personal Information revealing racial or ethnic origin, religious beliefs, a mental or
physical health condition or diagnosis, sex life or sexual orientation, or citizenship or
immigration status.
- Genetic or biometric data that may be processed for the purpose of uniquely identifying an
individual.
- Personal Information from a known child.
In case we process Sensitive Personal
Information, we will only carry out such processing if you have given us your consent to do so.
- Use of our services by children.
Under the CPA, a child is any individual
who is under 13 years old. The processing of Personal Information related to a child is lawful only
if the child's parents or legal guardian have given their consent.
- How secure is your Personal Information.
We design our systems with your
security and privacy in mind. We are firmly committed to the security of your Personal Information.
That's why we implement reasonable measures to protect your Personal Information. In case of a
security breach, we will notify you without undue delay, no later than 30 days after we become aware
of the incident pursuant to Title 6, Article 1, Part 7 Section 6-1-716 of the 2022 Colorado Code.
Please note that certain exceptions may apply (e.g. if our internal investigation determines that
the misuse of your Personal Information has not occurred and is not reasonably likely to occur).
Appendix V: Connecticut Data Privacy Act (“CDPA”)
- Scope.
If you are a resident of the State of Connecticut and we process
data about you that might be considered Personal Information under CDPA, this Appendix shall apply.
- Your rights as a Data Subject.
You have the rights indicated in Section 7
in accordance with the provisions of the CDPA. You also have the following rights:
- Right to obtain a copy of the personal information.
You have the right
to obtain your Personal Information in a portable and, to the extent technically feasible,
readily usable format to allow you to transmit your Personal Information to another entity
without hindrance where the processing is carried out by automated means.
- Right to opt-out of the processing of Personal Information for purposes of targeted
advertising and profiling.
Jointly with the right to opt-out of the sale or
sharing of your Personal Information, you have the right to opt-out of the processing of your
Personal Information for purposes of targeted advertising and profiling in furtherance of
decisions that produce legal or similarly significant effects to you.
- How to exercise your rights.
We shall take all the appropriate measures to
provide you with any information you have requested.
We shall answer your request no later than 45 days from the date on which it was received. Please
bear in mind that –in certain situations (e.g. complexity of your request/number of requests
received)– we may extend the term by 45 additional days. In such case, we will inform you within the
original 45-day term together with the reasons for the extension.
In case we decline your
request, we will inform you no later than 45 days from the date on which your request was received,
together with the reasons that support our decision. If you want to appeal our decision, you must
send your appeal request to the following address info@scholarhelpnow.com with the header
“Appeal to Denial of Request”.
If you decide to appeal our decision, we will answer your appeal
no later than 60 days from the date on which it was received. If we deny your appeal, you may
contact Connecticut’s Attorney General to submit a complaint by visiting https://portal.ct.gov/AG.
- Restrictions to your rights.
Please note that the exercise of your rights
is subject to certain restrictions pursuant to the CDPA (e.g. we shall not comply with your request
if, after making reasonable commercial efforts, we cannot authenticate your request or identity or
the identity of the agent acting on your behalf; we shall not comply with your opt-out request if we
have a good faith, reasonable and documented belief that such request is fraudulent; if your request
is manifestly unfounded, excessive, or repetitive, we may charge you with a reasonable fee to cover
up the costs of analyzing your request; we may give you the data requested free of charge up to once
during a 12-month period; we shall not comply with your request if the confirmation or access to
your Personal Information would require us to reveal a trade secret, etc.).
- Sensitive Personal Information.
Under the CDPA, Personal Information is
considered sensitive in the following cases:
- Data revealing racial or ethnic origin, religious beliefs, mental or physical health condition
or diagnosis, sex life, sexual orientation or citizenship or immigration status.
- Genetic or biometric data processed only for the purpose of uniquely identifying an
individual.
- Personal Information collected from a known child.
- Precise geolocation data.
In case we process Sensitive Personal Information, we will only
carry out such processing if you have given us your consent to do so.
- Use of our services by children.
Under the CDPA, a child is any individual
who is under 13 years old. The processing of Personal Information related to a child is lawful if it
is done in accordance with the provisions set forth in the Children’s Online Privacy Protection Act
(“COPPA”).
Please note that, under the CDPA, the child’s parents and/or legal guardian may
exercise the rights described above on behalf of the child. In case we receive a request from a
child’s parent and/or legal guardian, we will both analyze and reply to it within the legal terms
granted by the CDPA.
- How secure is your Personal Information.
We design our systems with your
security and privacy in mind. We are firmly committed to the security of your Personal Information.
That’s why we implement administrative, technical, and physical data security practices to protect
the confidentiality, integrity, and accessibility of your Personal Information.
Appendix VI: Argentine Personal Data Protection Act No. 25,326 (“PDPA”)
- Scope.
If you are a resident of Argentina and we process data about you
that might be considered Personal Information under PDPA, this Appendix shall apply.
- Your rights as a Data Subject.
You have the rights indicated in Section 7
in accordance with the provisions of the PDPA. You also have the following rights:
- Right to update your personal information.
You may request us to update
the Personal Information we have collected about you.
- Right to request information.
You have the right to request information
to the supervisory authority about the existence of databases, the controller’s identity, and
the purposes for which the Personal Information has been processed.
- How to exercise your rights.
If you exercise any of these rights, we will
check your entitlement and respond to you within 10 (ten) calendar days from the date on which your
request to access your Personal Information was received; or 5 (five) business days from the date on
which (i) your request for any rectification, update, or deletion of your Personal Information was
received; or (ii) we noticed a mistake on your Personal Information.
To exercise your rights,
please contact us at info@scholarhelpnow.com.
You
represent and warrant that you have been duly informed that: “The data subject has the right to
access your Personal Data at intervals of not less than six months free of charge unless there is a
specified legitimate interest agreed upon by the interested party as established in section 14,
paragraph 3 of Act 25,326, by submitting an email to the following email address: info@scholarhelpnow.com. The AGENCY OF
ACCESS TO PUBLIC INFORMATION, in its function of Controlling Entity of Act 25,326, has the
attribution to attend any complaints or reports related to the infringement of personal data
regulations”.
- Restrictions to your rights.
Please note that the exercise of your rights
is subject to certain restrictions pursuant to Section 17 of the PDPA. For example, we have the
right to not delete your Personal Information when we are required to retain such data based on a
legal obligation or if such deletion affects a third party.
- Sensitive Personal Information.
Under PDPA, Personal Information is
considered sensitive if it reveals:
- Racial or ethnic origin.
- Political opinions.
- Religious or philosophical beliefs.
- Trade union membership.
- Data concerning health or data concerning a natural person’s sex life or sexual orientation.
- Use of our services by children.
In Argentina, a child is a person under 18
years old. Pursuant to Criteria No. 5 of Annex I of the Resolution AAIP 4/2019, the processing of
Personal Information of a child in Argentina will be lawful if: a) The child has given its consent
based on the progressive autonomy principle, as set forth in Sections 26 and 639 of the Argentine
Federal Civil and Commercial Code, taking into account the child’s psychophysical characteristics,
aptitudes, and development; b) The consent has been given by the child’s holder of parental
responsibility, parent and/or legal guardian when the child’s psychophysical characteristics,
aptitudes, and development do not allow the child to give its consent.
- How secure is your Personal Information.
We design our systems with your
security and privacy in mind. We are firmly committed to the security of your Personal Information.
That’s why we implement administrative, technical, and physical data security practices to protect
the confidentiality, integrity, and accessibility of your Personal Information, in compliance with
Sections 9 and 10 of the PDPA and Resolution AAIP 47/2018.